The Rescue Technician Console for Mac is now compatible with macOS Catalina (10.15). Note: This version of the Rescue Technician Console for Mac supports OS X 10.12 (Sierra) and above. Users on OS X 10.11 (El Capitan) should download the Technician Console Desktop App (Previous) (Mac). Rescue Applet (Mac) - October 3, 2019. Find LogMeIn product guides, downloads, FAQs, release notes, and other supporting documentation in the LogMeIn product knowledge base.
HELP FILE
How to Start a PC/Mac Session via PIN Code
This article gives guidance to Rescue technicians.
Follow this procedure to connect to a customer using a PIN code.
The agent's Technician Group must have permission to start Private Sessions.
What Is Logmein Rescue
The agent's Technician Group must have permission to use the PIN Code connection method.
- On the Session toolbar, click New Session.
- Type the customer's name or other identifier in the Name field. You will use this name to identify the session on the Active Session tab and in the Session List.
- Select the PIN Code tab.
- Click Create PIN Code. Rescue generates a 6-digit PIN code and displays it in the Generate New Session window and in the Session Log.
- Ask the customer to go to the PIN code entry site. Desktops and notebooks connect at www.LogMeIn123.com.Tip: Cannot access www.LogMeIn123.com? Try www.123Rescue.com.
- The customer enters the PIN and clicks Connect to technician. The customer will see a dialog box asking him to download the Rescue Applet.
- Tell the customer to download the Applet. The download should take about 15 to 30 seconds.Note: The download procedure may vary depending on the customer's operating system and browser.
- Once the download is complete, ask the customer to click Run to execute the Applet. Once the Applet is installed, the customer status will change from Connecting to Waiting.
- Pick up the session by selecting it in the Session list and clicking Start.
Logmein Tech Console Download
You can now use the Technician Console to deliver remote support.